Love Your Hair, It's More Than Just a Hair Appointment
At Kibana, our passion is to provide exceptional beauty and wellness services that exceed our clients' expectations. As one of the newest luxury salons and spas in the Maryland area, we take pride in our commitment to delivering top-notch hair, nail, skin, and body treatments that cater to the unique needs of each individual.
Our Story
Located in the heart of Downtown Silver Spring, Kibana is more than just a hair salon and spa - it's a haven where our clients can escape the stresses of everyday life and indulge in a little pampering. Our talented team of hairstylists, skin and massage therapists, and nail technicians are dedicated to making you feel as beautiful on the outside as you are on the inside.
Our Services
Our comprehensive range of services is designed to pamper you from head to toe. From classic and fashion-forward cuts and coloring to luxurious nail treatments, rejuvenating massages, and advanced skin care, we have everything you need to look and feel your best. Our services include:
- Hair services: cuts, coloring, styling, and extensions
- Nail services: manicures, pedicures, enhancements, and nail art
- Spa services: massages, body wraps, facials, and makeup applications
- Skin care services: facials, chemical peels, and waxing
Our Mission
At Kibana, our mission is to provide a unique and personalized experience that exceeds our clients' expectations. We strive to create a warm and welcoming atmosphere where our clients can relax, unwind, and feel confident in their own skin. Our commitment to excellence, combined with our passion for beauty and wellness, sets us apart as a premier salon and spa destination in the Maryland area.
Overall Experience
The reviews highlight a mix of positive and negative experiences at Kibana. While some customers praised the salon for their excellent service, friendly staff, and high-quality haircuts, others expressed disappointment with their experience, citing issues with communication, unrealistic expectations, and subpar services.
Positive Experiences
Many customers raved about the salon's services, particularly the haircuts, pedicures, and shampoos. They praised the friendly and attentive staff, with some customers mentioning specific stylists, such as Tiffany and Donna, who provided excellent service. The salon's cleanliness, relaxing atmosphere, and personalized attention were also commended.
Negative Experiences
On the other hand, some customers expressed disappointment with their experience, citing issues with communication, unrealistic expectations, and subpar services. Some reviewers mentioned poor customer service, with some claiming they were misled about services or prices. Others experienced poor haircuts, with some mentioning uneven cuts or unfinished work. A few reviewers also expressed frustration with the salon's response to their concerns, citing lack of accountability and poor customer service.
Specific Issues
Specific issues mentioned by reviewers include:
- Poor communication and unrealistic expectations
- Subpar haircuts, including uneven cuts and unfinished work
- Misleading information about services or prices
- Lack of accountability and poor customer service
- Disappointment with specific services, such as body scrubs and facials
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